Help

We're here to help you create your ideas and make ordering as easy as possible. Please browse the below topics.

 

Will I receive a proof?

Yes, you will receive an email with your proof within 24 business hours.

When will my order ship?

Most orders ship within 72 hours after proof is approved. Larger orders may require additional production time.

Can I send my artwork after I submit an order?

Absolutely! Place your order without uploading artwork and email it to support@grafpros.com

What file types do we accept?

We accept PDF, PNG, JPG, SVG, TIF, AI, PSD files. 

We suggest a CMYK PDF for the most accurate colors and clear printing. 

How do I indicated which areas on Metallic Stickers should be regular opaque colors?

You can write a note on your order and specify which areas you would like to have the metallic material show through, and which areas should be flat white or colors that are not reflective. 

Can you help me touch up my artwork?

We do offer some assistance for helping you prepare your files for printing. You can send us your highest resolution file and we can see what we can do to help you fix it or change it how you would like.

Do I need a print ready design to order?

It is preferred that a finished design be submitted to expedite production time but not necessary. We do offer assistance with design for business cards, flyers, banners, etc. Send us your artwork and information and we will put together the design for you!

Can we make stickers without a white border?

Yes, you can indicate specific border preference in the notes section before you submit your order or request the change after you receive your proof.

Please include a 2mm bleed for the cutline for our error margins on stickers without a border.

How long will your sticker last?

Our stickers are UV and water resistant for up to 5 years outdoor and 10 years indoor but will vary depending on environment.